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Volume 11, Number 1
IDENTIFYING AND RANKING FINANCIAL PARAMETERS OF BANKS USING FUZZY AHP METHOD
Ali Reza AFSHARI, Hadi SAEIDI, Parisa HATAMI
Abstract: This study has been done with the aim to identify and rank the financial parameters of public and private banks in the North Khorasan Province. The method of this study was quantitative and cross-sectional survey and based on comparative and field study. In this research, after studying library research and studies and oral interviews, a researcher-made questionnaire was set of the financial parameters of banks. In addition, among 120 employees and 60 managers of government-owned branches and privately distributed in the North Khorasan Province. To analyze the information obtained AHP technique for ranking the factors by using Expert Choice software. Results showed that an instantaneous factor with a relative weight of 0,106 is in the first rank followed by the operating cash flow attributable to operational activities with a relative weight of 0,103 ranked as the second and a long-term debt ratio with a relative weight of 0,084 ranked as the third that have importance for the financial parameters of banks. Keywords: Bank performance; Performance evaluation; Fuzzy analytic hierarchy process (FAHP); Multi-criteria decision making (MCDM); Fuzzy Decision Making.
NOVEL RISK MANAGEMENT INTEGRATED MODEL IMPLEMENTATION: COMPARISON BETWEEN MANUFACTURING AND SERVICE COMPANIES
Nuri Mohamed Saad ALHERIANI, Vesna K. SPASOJEVIĆ BRKIĆ, Martina B. PERIŠIĆ
Abstract: Till now a framework to define a common and unified standard model for integrated risk management systems, which is suitable to be used in all contingency factors settings, has not been found. For this reason, as the main objective of applying the standards of management systems in the organizations is to determine the risk that affects the ability of the organization to achieve its goals and desired results in addition to organizing and coordinating all operations and the optimal use of resources, the purpose is to develop an integrated risk management model for standardized management systems with growing trends such as ISO 9001:2015, ISO 14001:2015, ISO/IEC 27001:2013, ISO 45001:2018 and ISO 22000:2018 with the aim to allow organizations to manage their operations and risks appearing in a manner that reduces the use of available resources and improves the overall performance. Novel risk management integrated model in standardized management systems has three levels – correspondence, coordination and integration and putting in place a clear and structured approach to control of organizational risk. Proposed model has been checked empirically to survey contextual independence of proposed model using Mann-Whitney U*test and it has been proved that the model is context free and applicable to companies from different sectors – both in production and service companies. Keywords: Risk Management; Context; Sectors.
IMPACT OF QUALITY ON IMPROVEMENT OF BUSINESS PERFORMANCE AND CUSTOMER SATISFACTION
Milena CVJETKOVIĆ, Marko VASILJEVIĆ, Milovan CVJETKOVIĆ, Milica JOSIMOVIĆ
Abstract: In an immense market struggle, the only effective way to build a long-term competitive advantage is to provide a high level of quality. Offering quality to the market, the organization creates loyal consumers on the basis of which it achieves its profitability, growth and development. The research presented in this paper is aimed at determination of the impact of quality on improving business performance and customer satisfaction. Correlation analysis confirmed this influence on the basis of obtained statistically significant mutual relations between the analyzed variables. Quality was shown to have an impact on improving the business performance of the organization, primarily on profitability through the improvement of leadership and relationship management. The impact of quality on customer satisfaction was also confirmed, where the engagement of people and the management of mutual relations had the greatest impact on consumer confidence. The research confirmed that the training of employees in terms of quality had a statistically significant impact on improving customer satisfaction, if it is conducted in an efficient manner. Keywords: Quality; Business performance; Customer satisfaction; Competitiveness.
INFORMATION TECHNOLOGY AS AN INDICATOR OF THE LEVEL OF ORGANIZATIONAL PERFORMANCE
Siniša MITIĆ, Jovanka POPOVIĆ, Jasmina POŠTIN, Vesna ĆILERDŽIĆ, László SZABÓ
Abstract: This paper presents the results of research into the impact of information technology (IT) on individual and organizational performances in companies in Serbia: job satisfaction (JS), communication satisfaction (CS), organizational commitment (OCM), organizational trust (ITW), organizational learning (OL) and financial performance (FP). The data were obtained from a questionnaire completed by N = 380 middle managers from 102 companies in Serbia. The methods used for statistical data processing were: descriptive statistics, correlation analysis and the t-test. The main conclusions of the study are: 1. Information technology items in companies in Serbia are slightly above average values. 2. The level of information technology in the company is an indicator of the level of organizational performance in the company. 3. The level of information technology in the company has direct and indirect positive impacts on the level of a number of organizational performances in the company. Keywords: Information technologies; Organizational performances; T-test; Serbia.
FACTORS INFLUENCING INSURANCE FOR YOUNG PEOPLE
Bruno ZAVRŠNIK
Abstract: Present times are changing rapidly, people are becoming increasingly active, and we often find ourselves in a situation over which we have no control. Nowadays we know many types of insurance with which we can take care of our financial security. It is important for individuals to choose the most appropriate type of insurance according to their needs and life span. It is extremely important for young people to start saving for their future as soon as possible in the type of life insurance. The main objective of this paper is what proportion of young people already have insurance or are already thinking about it and why not. We were also interested in what the decisive factors are that make young people decide to buy insurance and why not. Research has shown that young people are aware of the importance of insurance, but most of them do not have adequate financial resources and are insufficiently informed about the types of insurance. Keywords: Insurance; Life insurance; Influencing factors; Young people.
BIBLIOMETRIC ANALYSIS FOR PERFORMANCE MEASUREMENT IN BUSINESS, MANAGEMENT AND ACCOUNTING SUBJECT AREA
Violeta CVETKOSKA, Ljupco EFTIMOV
Abstract: Based on our search in the Scopus data base with the phrases: “bibliometric analysis” and “performance measurement” and ”business, management and accounting” in title – abstract – keywords we have not found any study considering this topic. Taking into account the importance of performance measurement in business, management and accounting we have conducted a bibliometric analysis in this area in the Scopus database. Our analysis covers the first 1,000 journal published articles with most citations and the period is 42 years (1978-2019). We provide analysis and visualization on distribution of articles per year, top journals, most cited papers, top authors, country-co-authorship as well as in depth keywords co-occurrence analysis by mining the abstracts. This study will serve as a starting point for researchers and practitioners interested in measurement of performance in business, management and accounting. Keywords: Bibliometric analysis; Performance measurement; Business, management and accounting; Text mining; Data visualization.
IMPACT OF THE INDUSTRY 4.0 ON SMART CITY DEVELOPMENT
Milan POPOVIĆ, Borko RAJOVIĆ
Abstract: The focus of this paper is on examination of the impact of the Industry 4.0 on smart city development and changes in society due to the diffusion of innovations and modern technologies in all segments of living. From the preconditions for the beginning of the Industry 4.0, followed by the most important achievement that marked it, to the way changes are manifested due to the wide use of smart devices and software, the paper provides a clear overview of effects achieved over the past few decades of technological progress. Furthermore, based on the data available in the current and relevant literature, the role of the Industry 4.0 in the development of smart cities is studied, and the most important elements of it that support smart city development are determined. In this way, conditions are created for an extensive analysis of the motives, factors and forms of smart city development, with priority given to the social dimension of smart solutions and their implementation in everyday living. After having a complete insight into the features of smart cities and key elements of development, an overview of perspectives and expectations in the field of improving the quality of living in the urban environment by implementation of smart solutions, i.e. devices, software and applications, is provided. Finally, based on previously conducted analyses, conclusions are made on further courses of action in the field of smart city development. Keywords: Industry 4.0; Smart cities; Smart solutions; Sustainable development.
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